How to Return an Item

Sometimes the goods you order from us may either be unwanted, bought in error or faulty. In such cases you may wish to return the goods to us either for a replacement or a refund.

Cancelling your order

You may cancel your order within seven working days. You are responsible for returning the goods to us and they must reach us in perfect, resaleable condition.

To cancel your order, please give OPENXTRA support a ring on FREEPHONE 0800 612 1357 and request a refund. We will then generate a Returns Number for you which you should then prominently label on the returned goods. You are responsible for the return postage.

Faulty goods

You may return faulty items to OPENXTRA  for replacement or repair during the product's warranty period. If the product was faulty when it was delivered to you, we will offer you a refund if you'd prefer.

Please ring support on FREEPHONE 0800 612 1357 before you return the goods in order to resolve any technical issues you may be having. If we cannot resolve your issue we will generate a Returns Number for you so you can send back the faulty goods.