Shipping and Delivery
Frequentry Asked Questions about how your order will be shipped, when it will be shipped and which courier will be used.
To which countries do you ship?
We are happy to accept online orders to all EU countries, Norway and North America. We regularly do business with customers in Asia and Africa but we prefer to handle those orders personally. Please get in touch if you're are based in Asia or Africa.
How do I know when an item is in stock?
On the product page at the top right hand corner in stock products have In Stock (in green text) in the stock status section.
Can you tell me when an out of stock product comes back into stock?
Yes. The website is able to notify you when a product comes back into stock. Simply click the Notify me when this product is in stock link on the product page, and you will be notified by email when the product is next in stock.
What do the product availability statuses mean?
In Stock - This product is in stock. Available in ;- This product is out of stock but will be dispatched within the specified period. Special Order ;- This product is not stocked by us and is ordered from the manufacturer, in some cases, this product maybe made to order. Downloadable - This product is software and can be downloaded.Also during checkout you may see Estimated Dispatch in. - There is currently not enough stock available to fulfill this order. Your order will be processed as soon as enough stock becomes available. Please note that these indicators cannot be guaranteed to be 100% accurate as they are subject to alteration when we process orders, not when orders are placed. Occasionally we receive an order by phone or email just prior to your order being placed on the website but before we are able to update the stock level on the website. Orders are shipped in a strict first come first served basis.
How long does delivery to the UK take with UPS Express if we order today?
UPS Express is a next day service. If the product is in stock (I don't know which product you are referring to) then the product would go out today and you should receive it tomorrow. Some products are made to order by the manufacturer like the AKCP ...