Frequently Asked Questions about ordering from OPENXTRA.

Do you accept university Purchase Orders?
Yes. You can now purchase online using your university (or school or college) purchase order number.
What does Excl. Tax mean?
The tax in question is VAT or Value Added Tax. VAT is a tax that customers in the UK must pay when buying most goods or services. Goods shipped outside of the UK to VAT registered companies inside the European Union can also have the VAT deducted. VAT does not apply to sales outside the European Union. A price marked as Excl. Tax means that the price does not include VAT.
Do you offer reseller terms?
Yes. For more information about our offering for resellers, please see the What OPENXTRA offers resellers page.
What is VAT?
VAT stands for Value Added Tax. It is a tax applied to purchases in the UK and to the rest of the European Union (EU). The current VAT rate in the UK is 20%.
I am not in the UK, do I still need to pay VAT?
Customers based in the European Union (EU) with a valid VAT number can purchase VAT free so long as the goods are being delivered outside of the UK. You can enter your VAT number in the checkout (or when you create an account) and the VAT will be removed automatically. Please note that you need to provide your VAT number in full including your country code. The goods must be shipped outside of the UK.All customers outside the EU can purchase VAT free.All customers inside the UK, whether VAT registered or not, with product delivered to the UK must pay VAT.
Can I pay on Purchase Order?
Yes. You can checkout using your purchase order number. We will then validate your purchase to ensure it is genuine. We may need further details from you if you are a new customer. Things like who to contact for payment and such like.
How do I know that this website is owned/operated by OPENXTRA Limited?
If you look at the address bar of this browser window, you will see the website owner and in square brackets the 2 letter code of their country. This website uses an Extended Validation (EV) certificate to encrypt traffic between your browser and the website. Before an EV certificate is issued, the issuer must first validate the legal identity of the website owner as well as validating that the domain name is owned exclusively by the applicant.
I am in the UK, do I still need to pay VAT?
Yes. If the product is delivered to the UK, you must pay VAT.
I suppose purchases of UK products online from Singapore buyers still have to pay VAT?
The online shop supports shipping to Singapore. Orders from Singapore that are also delivered to Singapore do not have VAT added to the order.
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