Ordering Frequently Asked Questions

Ordering

Ordering

Frequently Asked Questions about ordering from OPENXTRA.

In Stock - This product is in stock. Available in - This product is out of stock but will be dispached within the specified period. Special Order - This product is not stocked by us and is ordered from the manufacturer, in some cases, this product maybe made to order. Downloadable - This product is software and can be downloaded. Also during checkout you may see Estimated Dispatch in. - There is currently not enough stock available to fulfill this order. Your order... Read more
on 2 Mar 2017
Yes. Please contact us by phone, fax or by email, we can offer you a 5% Educational Discount which is applicable to all universities, schools and further/higher education colleges. Unfortunately, at this time, you can't use the educational discount when purchasing online.
on 13 Jul 2016
The tax in question is VAT or Value Added Tax. VAT is a tax that customers in the UK must pay. Goods shipped outside of the UK to VAT registered companies inside the European Union can also have the VAT deducted. VAT does not apply to sales outside the European Union. A price marked as Excl. Tax means that the price does not include VAT.
on 13 Jul 2016
Yes. For more information about our offering for resellers, please see the What OPENXTRA offers resellers page.
on 15 Jul 2016
VAT stands for Value Added Tax. It is a tax applied to purchases in the UK and to the rest of the European Union (EU). The current VAT rate in the UK is 20%.
on 15 Jul 2016
Customers based in the European Union (EU) with a valid VAT number can purchase VAT free so long as the goods are being delivered outside of the UK. You can enter your VAT number in the checkout (or when you create an account) and the VAT will be removed automatically. The goods must be shipped outside of the UK. All customers outside the EU can purchase VAT free. All customers inside the UK, whether VAT registered or not, with product delivered to the UK must pay VAT.
on 15 Jul 2016
Content on a website can be copied very easily. Therefore taking the site content, like an about us page, as proof of who owns a website is not 100% foolproof. There is a way to validate the ownership of a site that is pretty close to 100% foolproof. If you look at the address bar of this browser window, you will see something like the image above. This website uses an Extended Validation (EV) certificate to encrypt traffic between your browser and the website. Before an EV certificate is... Read more
Created by Jack Hughes on 25 Jul 2016