Ordering

Frequently Asked Questions about ordering from OPENXTRA.

Do you accept university Purchase Orders?
Yes. You can now purchase online using your university (or school or college) purchase order number.
What does Excl. Tax mean?
The tax in question is VAT or Value Added Tax. VAT is a tax that customers in the UK must pay when buying most goods or services. Goods shipped outside of the UK to VAT registered companies inside the European Union can also have the VAT deducted. VAT does not apply to sales outside the European Union. A price marked as Excl. Tax means that the price does not include VAT.
Do you offer reseller terms?
Yes. For more information about our offering for resellers, please see the What OPENXTRA offers resellers page.
What is VAT?
VAT stands for Value Added Tax. It is a tax applied to purchases in the UK and to the rest of the European Union (EU). The current VAT rate in the UK is 20%.
I am not in the UK, do I still need to pay VAT?
All based in the European Union (EU) may purchase VAT free. Customers based outside of the UK and EU may purchase VAT free. All customers inside the UK must pay VAT.
Can I pay on Purchase Order?
Yes. You can checkout using your purchase order number. We will then validate your purchase to ensure it is genuine. We may need further details from you if you are a new customer. Things like who to contact for payment and such like.
How do I know that this website is owned/operated by OPENXTRA Limited?

If the website you are using is openxtra.co.uk then you are using the official OPENXTRA website.

I am in the UK, do I still need to pay VAT?
Yes. If the product is delivered to the UK, you must pay VAT.
I suppose purchases of UK products online from Singapore buyers still have to pay VAT?
The online shop supports shipping to Singapore. Orders from Singapore that are also delivered to Singapore do not pay VAT.
Is there any tax on a purchase from USA?
There is no tax added to your order on this website. Though, you may need pay tax and / or duty when the package is imported into the USA.
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