AVTECH Software

A place for all of your AVTECH Software related Frequently Asked Questions FAQ about the Room Alert range and the full range of sensors.

For the SKU: RMA-PS1-SEN, can you tell me the power measurement range?
The PS1 Power Sensor is actually a power presence sensor rather than a sensor which measures voltage/power output. It is a switch sensor that is normally in a closed state and will change state and therefore alert or change status, to loss or disruption of power for instance. The AVTECH PS2 Power Sensor alternatively shows real-time monitoring of amps, voltage and watts.
Is the AVTECH Wireless Sensor Hub with Relay (WiSPR) compatibile with Wi-Fi?
No. The Room Alert 32W and the Wireless Sensor Hub uses a ZigBee based 2.4 Ghz wireless connection, not Wi-Fi 802.11, so is not compatible with WiFi. The Wireless Sensor Hub are only able to communicate with AVTECH Room Alert 32W units.
Can the Room Alert 4E send SMS alerts?
Yes. You can send SMS alerts using two methods: Use an email to SMS service that converts emails to SMS messages; or use the bundled Device ManageR software and purchase a SMS modem and the dial out plug-in.
I'm looking at how to use the Room Alert 3E remotely. Say maybe connect via USB to use a mobile phone to send an email on a daily basis as to the temperature at that time?
The Room Alert 3E has an IP address and can be made visible remotely like any other IP address, typically using Port Forwarding on the Router. Email alerts are standard and set up to use a normal SMTP mail server. If you want to add Schedules etc. you would need to add the Report Generator plug-in to Device ManageR.
Is the AVTECH Room Entry Sensor - RMA-RE1-SEN compatible with Room Alert 3E?
Yes. The Room Entry sensor is a switch sensor and the Room Alert 3E has one switch port available in addition to the one digital sensor port.
Do you have this product available: TemPageR 3E and what is the price?
No. The TemPageR 3 is now discontinued by the manufacturer. The Room Alert 3E is the direct replacement.
Do customer need calibration for Avtech Room Alert?
The Room Alert models are calibrated at the factory and require no further calibration by the customer. However the software has an Adjust feature which allows you match the readings to a given reference thermometer.
Can we use any camera (video) with AVTECH?
The AXIS cameras are supported by the AVTECH Device ManageR software. The cameras do not integrate directly with the Room Alert monitors themselves. Other IP based cameras may work but we have not tested them so we cannot be absolutely sure that they are fully compatible.
Maximum cable distance for the sensor is stated as 30M but comes with 7.5m of cable. How is the extended distance achieved?
By design, external digital sensor cables are 25 feet in length and can be extended up to a supported 100 feet in total length. To extend the sensor cable, you will need a RJ-11 cable with coupler, part number ECC-25E-SEN
Can we use the sensors of AKCP in AVTECH room alert 3 or 4E?
No. The AKCP and Avtech sensors are not compatible with each other due to using a different connector. AKCP use a RJ-45 connector and Avtech use a RJ-11 connector. You can only use the AVTECH Software sensors with the Room Alert monitors. If you want to use a specific AKCP sensor, then you would need to use one of the ACKP sensorProbe+ models or one of the securityProbe models to attach it to.
Can high humidity set of the flood sensor to go in a false alarm? Humidity level is 55% to 60%
A 55% or 60% humidity should not cause a Flood sensor to alert. Typically you would need liquid to cause an alarm. If the Flood sensor has been contaminated with grease or dirt it may trigger a false alarm, or if the sensor is damaged.
Regarding the panic button, would the alarm be able to transmit to or notify a system in a separate building?
When the panic Button is pressed the attached Room Alert will raise an Alarm which continues until manually reset. You could connect the alert to a Light Tower or a Relay and switch on a remote system, or send an email or text alert.
What is the temperature range of the AVTECH Digitial Temperature Sensor?
The AVTECH Digital Temperature Sensor has a temperature range of -55 to 125°C / -67 to 257°F with an accuracy of ± 0.125 degrees.
What is the accuracy of an AVTECH Digital Temperature Sensor
The AVTECH Digital Temperature Sensor has an accuracy of  ± 0.125 degrees.
Is the Room Alert 11E still available?
No. The AVTECH Room Alert 11E environment monitor was discontinued a number of years ago and is no longer being manufactured. The Room Alert 11E was replaced by the Room Alert 12E.
How long is the external temperature sensor that is bundled with the Room Alert 4E / 4ER, 12E / 12ER, 32E and 32W?
The bundled external temperature sensor supplied with the Room Alert 4E & 4ER, 12E / 12ER, 32E and 32W is 7.5m long.
For "switch port", does that mean something that would act as an open contact or similar - i.e. set off an external device - or specific sensors listed?
Yes, a switch port is a dry contact and can be set to be either normally open (NO) or normally closed (NC). You can either use the switch port as input or output.
Is the Room Alert 3E compatible with Office 365 SMTP?
No, not directly from the Room Alert 3E unit anyway. Choose the Room Alert 3S monitor instead as it supports using Office 365.
What is the difference between digital and switch sensors?
AVTECH Software have a range of sensors that are compatible with the Room Alert range of environmental monitors. Each sensor has two types of sensor ports built in to them. The digital sensors are used to measure values over a defined range for example temperature and humidity. Switch sensors on the other hand only measure two states. They are either alerting or in a nominal state. Switch sensors include smoke, wetness and movement sensors among many others.
What does auto-sensing mean?
The monitoring device automatically detects that a sensor has been inserted into the unit and adds it to the embedded web server without user intervention. The type of sensor is also automatically detected. The monitor starts graphing values from the sensor immediately.
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