Frequently Asked Questions

Ordering

Frequently Asked Questions about ordering from OPENXTRA.

Yes. Please contact us by phone, fax or by email, we can offer you a 5% Educational Discount which is applicable to all universities, schools and further/higher education colleges. Unfortunately, at... Read more
on 13 Jul 2016
The tax in question is VAT or Value Added Tax. VAT is a tax that customers in the UK must pay. Goods shipped outside of the UK to VAT registered companies inside the European Union can also have the... Read more
on 13 Jul 2016
Yes. For more information about our offering for resellers, please see the What OPENXTRA offers resellers page.
on 15 Jul 2016
VAT stands for Value Added Tax. It is a tax applied to purchases in the UK and to the rest of the European Union (EU). The current VAT rate in the UK is 20%.
on 15 Jul 2016
Customers based in the European Union (EU) with a valid VAT number can purchase VAT free so long as the goods are being delivered outside of the UK. You can enter your VAT number in the checkout (or... Read more
on 15 Jul 2016

Payment

Frequently Asked Questions about how to pay for your orders.

Yes. OPENXTRA Ltd. has a verified account with PayPal and you can pay through this website using your PayPal account. To pay using PayPal, simply place the products you wish to buy into your basket,... Read more
on 15 Jul 2016
All credit cards are processed using the Braintree payment provider. Braintree is owned by PayPal.
on 15 Jul 2016
Yes. All websites that proccess credit cards need to be compliant to some degree. This website does not process credit cards directly, our payment provider integrates closely with the site and... Read more
on 18 Jul 2016
We are able to accept VISA, Mastercard and American Express.
on 15 Jul 2016
Yes. All website traffic is encrypted between you and the website. All communication between this website, you and Braintree, our payment provider, is also secure.
on 15 Jul 2016

Returns

Frequently Asked Questions about the OPENXTRA returns policy.

Please get in touch to arrange a return. We'll give you a RMA number we'd appreciate it if you would attach the RAM number to the return packaging. Helps us process the return for you as quickly as... Read more
on 11 Nov 2016
In the vast majority we process returns in less than five working days. How long a refund takes to reach you depends upon the payment method used.
on 18 Jul 2016

Support

Frequently Asked Questions about OPENXTRA support.

First port of call should be the support section, including a knowledge base and FAQ. You can also contact us via phone and email. We are always happy to help. Read more
on 11 Nov 2016

Shipping and Delivery

Frequentry Asked Questions about how your order will be shipped, when it will be shipped and which courier will be used.

We are happy to accept online orders to all EU countries, Norway and North America. We regularly do business with customers in Asia and Africa but we prefer to deal handle those orders personally.... Read more
on 15 Jul 2016
On the product page at the top right hand corner in stock products have In Stock in the stock status section.
on 15 Jul 2016
Yes. The website is able to notify you when a product comes back into stock. Simply click the Notify me when this product is in stock link on the product page, and you will be notified by email... Read more
on 15 Jul 2016

Newsletter

Frequently Asked Questions about the OPENXTRA newsletter.

Simply press the unsubscribe button at the bottom of one of the newsletters. Should look something like the image below. Alternatively, you can log into your user account (using the sign-in link... Read more
on 18 Jul 2016

AKCP

A place for all of your AKCP related Frequently Asked Questions FAQ about the sensorProbe, securityProbe and the full AKCP sensor range.

In very simple terms, the securityProbe range is more feature rich than the sensorProbe range. The sensorProbe range offers a more honed feature set and lacks some of the more advanced alerting... Read more
on 21 Jul 2016
Akcess Pro server is a software product developed by AKCP to support their environment monitors. The software enables central data logging and alerting of sensorProbe and securityProbe monitors. Read more
on 21 Jul 2016
We can offer three models of rack mount kit. The Single 1U unit the Split 1U unit, half full depth, the other half shallower, and the Double 1U unit, full depth 1U wide. Read more
on 21 Jul 2016
No the sensorProbe2 does not include a sensor. You would need to add one or more sensors from the extensive range available.
on 21 Jul 2016
AKCP temperature and humidity sensors have a quite high accuracy and are calibrated by the supplier of the sensor. In general they do not need much calibration. The user could carry out calibration... Read more
on 21 Jul 2016

Aviosys

A place for all of your Aviosys related Frequently Asked Questions about the full range of IP Power networked power switches.

The IP Power switches can be controlled using a Smartphone browser with Internet access. The PowerTxt and PowerTxtDuo use a SIM card. There is no single model that has both interfaces.
on 14 Jul 2016
Yes. We supply these with either a UK or an EU power supply depending on where the customer is located, and can also supply with the C13 power supplies to connect devices as in this link Aviosys... Read more
on 11 Nov 2016
The NetPower is compatible with Windows XP, Vista or Windows 7.
on 14 Jul 2016
The idea is that by monitoring voltage and current you can measure the energy use of the attached device.
on 21 Jul 2016
Yes, you just need a commando socket with a C13 (kettle type) power lead to plug into the Aviosys device and a commando socket at the other end of the power lead.
on 21 Jul 2016

AVTECH Software

A place for all of your AVTECH Software related Frequently Asked Questions FAQ about the Room Alert range and the full range of sensors.

GoToMyDevices.com is a cloud service operated by AVTECH Software supporting the Room Alert range of environmental monitors. The service optionally stores data from your Room Alerts and provides... Read more
on 2 Feb 2017
Device ManageR is a software product supplied with AVTECH Software's Room Alert environment monitors. The software is able to take data from a number of Room Alert monitors and provide central data... Read more
on 15 Jul 2016
TemPageR was a brand of environment monitors manufactured by AVTECH Software. AVTECH Software discontinued the range some years ago. The TemPageR range was replaced by the Room Alert series.
on 15 Jul 2016
The AVTECH Room Alert 24E environment monitor was obsoleted a number of years ago and is no longer being manufactured. The Room Alert 24E was replaced by the Room Alert 32E.
on 15 Jul 2016
No. AVTECH Software discontinued the Room Alert 7E some time ago. The Room Alert 7E was replaced by the Room Alert 12E.
on 21 Jul 2016

Xsensior Lite

Frequently Asked Questions about the Xsensior Lite product.

No. Xsensior Lite supports Microsoft Windows only, so it will not work on Linux machines. The network attached devices, such as the AVTECH Room Alert range and AKCP ranges will work. Read more
on 13 Jul 2016
Xsensior only allows one level of alert, though you can change the alert text to indicate the level of the message. You can send a Test email to check the settings but there is no mechanism to... Read more
on 13 Jul 2016
Yes. Xsensior Lite supports Windows XP, Windows 7 Windows 8 and Windows 8.1 as well as the server software Windows Server 2003, Windows Server 2008, Windows Server 2008 R2 and Windows Server 2012. Read more
on 13 Jul 2016
Yes. The Xsensior Lite is able to send alerts to the Windows Event Log. You can specify whatever text you want using the built in templating language so you can specify whatever text you like. A... Read more
on 13 Jul 2016
The sensor is pre-calibrated when manufactured.
on 13 Jul 2016

Environment Monitoring

A place for all of your server room environment monitoring related Frequently Asked Questions including temperature, water ingress and humidity issues.

There is a waterproof version of the Temperature sensor, TMPW15 that may be rugged enough to survive being buried. I would recommend placing it in a protective tube for added protection. The sensor... Read more
on 18 Jul 2016
We do have a cost-effective AKCP monitor but there are limitations as to the number of sensors that can be attached. The AKCP sensorProbe2 will monitor a variety of parameters but can only... Read more
on 11 Nov 2016
The cheapest rack mountable unit is the AVTECH Room Alert 4ER, non-rack mountable options are between the AKCP sensorProbe2 and the AVTECH Room Alert 3E. All are ethernet devices and... Read more
on 18 Jul 2016
Normally Open (NO) and Normally Closed (NC) terms refer to type of dry contact or wet contact. Put very simply, a Normally Open sensor will have no current when in a normal state but when it enters... Read more
on 11 Nov 2016
When you send email using regular SMTP servers the email you send is sent plain text over the network. Plain text means that, with proper network sniffiing tools, the email can be read by anybody... Read more
on 3 Jul 2017

Tekview

Frequently asked questions about the Tekview range of SMS power switches.

EnviroTXT would only send a text when the temperature exceeds a set threshold. or when power is lost or restored. It does not report readings continuously. For devices that log data you would need to... Read more
on 21 Jul 2016

NETIO Products

Lua is an easy to use and learn scripting language that has proven to be a particlarly popular way to add scripting to applications. The NETIO 4C power switch can be extended using LUA scripts and... Read more
on 9 Feb 2018
MQTT (MQ Telemetry Transport or Message Queuing Telemetry Transport) is an ISO standard (ISO/IEC PRF 20922) publish-subscribe-based messaging protocol. It works on top... Read more
on 9 Feb 2018