Error: 1607: Unable to install InstallShield Scripting Runtime

If you experience problems when installing any OPENXTRA package on Windows NT4 take a look at the following articles.

  • Microsoft Knowledge Base Article - KB251274
  • Installshield Knowledge Base Article - Q108340

The error may also manifest itself as errors in the Windows Installer such as:

  • The Windows Installer service failed to start. Contact your support personnel.
  • Error 1631: The Windows Installer service failed to start. Contact your support personnel.
  • Internal Error 2755: Please contact product support for assistance.

If are having problems with software other than an OPENXTRA XTRA package, then I suggest you contact your software vendor for advice and support.