OPENXTRA Customer Testimonials

OPENXTRA

Established in 2003, OPENXTRA is a supplier of network tools and monitoring equipment who have built up a customer base of thousands including universities, local government authorities and financial institutions. Our mission is to provide high quality products and good advice combined with excellent customer service and delivery.

These testimonials are genuine, from real people, just like you. Our customers have been kind enough to send to us this feedback, unsolicited, and with their permission, they have allowed us to display the quotes here.

If you have any feedback please get in touch. Who knows better than you how we can achieve a better service.

  • plexer on Edugeek

    Would just like to sing the praises of openxtra.

    Yesterday I emailed them because the NT700 I bought nearly 2 years ago as part of the NT750 set started to play up.

    It was testing cables ok but was measuring every cable as 0.0m I had an email response within an hour to say that a new would be in the post and would be with me today and to send the faulty one back when I can.

    I received the new tester today.

    So am well chuffed.

    Well done OpenXtra.

    Ben

    [An unsolicited customer testimonial in the EduGeek community. We are very firmly on our customers’ side.]

  • Burim Cecelija , IT Helpdesk Support Engineer , Gallions Housing Association

    Just to say many many thanks for prompt delivery, I was quite shocked it arrived so quickly.

    Top class service!

  • John Lott , Director , Data Complete Limited

    I would certainly recommend Openxtra, not just because of the equipment, but the customer service and speed of sale from contact to receipt of goods. Excellent !!!

  • Neil Bingham , IT Manager , Frontier Silicon Ltd.

    Many thanks for the service. It is nice to find firms that are responsive to queries and turn things around quickly

  • Mark McNally

    I’d like to start by saying thanking for creating a very nice product with MRTG-Xtra. It is very nice to see a total usage of the internet links.

  • Gijo Varghese , Consultant , Wipro Infotech

    The news letter is a good one and it has good depth.

  • Iurii SUA

    Thank you very much for the newsletters. I found a lot of new information in them. Your doing a good job. Many thanks to you and to OPENXTRA team!!!

  • James Houghton , Senior IT Support Officer , Harborough District Council

    Can I just say that is the fastest delivery I have ever seen! Top marks. Thanks for a great service.

  • Tim Warren , IT Technical Services Engineer , Addleshaw Goddard

    I’ve checked it all out and its all here and working as expected. I must say I’m very pleased with the way you guys do business!

  • Michael Thorne , Upton McGougan

    Many thanks Denis. It is good to see that there are still people out there who understand the needs of their customers and are happy to add the personal touch.

  • Richard Jackson , IT Manager , Alliance Asset Management PLC

    Many thanks for the latest Hotspot upgrade - if only all software companies were this responsive to customers needs!

    I made a suggestion in October and it’s out there, implemented, within 2 months (don’t spoil it and say it was already in the pipeline - I’m on a high atm).

    Excellent work!

    Keep it up!

  • Pete Chappell , John Kitto Community College

    I ordered the Wireless Network Analyser WP150 last Friday, it arrived today, Monday. By lunchtime we had it working and had resolved an ongoing problem with our network.

    Thankyou for such a fast delivery and for supplying an excellent piece of equipment. I only wish we had found out about you long ago. You can be sure that I will be making your prescence known to colleagues.

  • Ram Bouanem , Pimlico Academy

    Thank you I will recommend you to my friends in the IT world your customer care is second to none

  • Edwin Tutty , Alana Foods

    Thank you very much for sending the replacement unit; it worked no problem. Sorry for all the calls and hassle we caused you. Your support has been excellent, and you sorted out our problem where other companies would have left us in the lurch. We are very impressed by your customer support. Thank you.

  • Joseph Dillon , The Nirada Group Co., Ltd.

    Thank you for a great service! I will certainly contact you again if there is anything else I need!