Customer Testimonials

These testimonials are genuine, from real people, just like you. Our customers have been kind enough to send to us this feedback, unsolicited, and with their permission, they have allowed us to display the quotes here.

If you have any feedback please get in touch. Who knows better than you how we can achieve a better service.

  • plexer on Edugeek

    Would just like to sing the praises of openxtra.

    Yesterday I emailed them because the NT700 I bought nearly 2 years ago as part of the NT750 set started to play up.

    It was testing cables ok but was measuring every cable as 0.0m I had an email response within an hour to say that a new would be in the post and would be with me today and to send the faulty one back when I can.

    I received the new tester today.

    So am well chuffed.

    Well done OpenXtra.

    Ben

    [An unsolicited customer testimonial in the EduGeek community. We are very firmly on our customers’ side.]

  • Burim Cecelija , IT Helpdesk Support Engineer , Gallions Housing Association

    Just to say many many thanks for prompt delivery, I was quite shocked it arrived so quickly.

    Top class service!

  • C Lee , ReconRobotics, Inc. , ReconRobotics, Inc.

    Recently purchased the Xsensior Lite USB Temperature and Humidity Monitor and loving it (so easy to install and setup).  I am hoping to set up the Live Account to better manage my systems (possible future purchases).

  • Luca Settimo , IT Manager , Maxwell's Restaurants, Clubs & Bars, London

    I have found this small USB key to be possibly one of the simplest yet functional GUI interface I have had the pleasure to use.

  • Brendan Mulvaney , MD , Sentinel IS

    The Xsensior provides a simple and cost effective way of adding usb based temperature monitoring to your arsenal of monitoring tools. Simply plug the monitor in after loading the software and within minutes you’ll be looking at graphs trending the temperature of the location.

  • Russ Fletcher

    The #1 remote arrived today.  Thanks for a very speedy response and service.  In this instance there was no particular hurry, but your service has been exemplary!

  • John Lott , Director , Data Complete Limited

    I would certainly recommend Openxtra, not just because of the equipment, but the customer service and speed of sale from contact to receipt of goods. Excellent !!!

  • John Lott , Director , Data Complete Limited

    In the past we have been hiring a Fluke DSP4000 to test out our larger jobs where the customer has required test reports, and I must be honest that was the equipment we were going to purchase. However, after using the NT950 for just one day, I think it is a better piece of kit, a lot faster and easier to set up.

  • Magnus Hebden-Smith

    EM1 received and working like a charm. We set the temp to Celsius and I’m seeing 6 degrees outside just now. Wish it was 30!

    Thanks again for your help. The EM1 is exactly what we were looking for for our server room.

  • Neil Bingham , IT Manager , Frontier Silicon Ltd.

    Many thanks for the service. It is nice to find firms that are responsive to queries and turn things around quickly

  • Gijo Varghese , Consultant , Wipro Infotech

    The news letter is a good one and it has good depth.

  • Mark McNally

    I’d like to start by saying thanking for creating a very nice product with MRTG-Xtra. It is very nice to see a total usage of the internet links.

  • Iurii SUA

    Thank you very much for the newsletters. I found a lot of new information in them. Your doing a good job. Many thanks to you and to OPENXTRA team!!!

  • Tom Lanigan , Royal Liver Assurance

    The LanScaper Pro has already paid for itself.

  • Tony Crane

    I’m pleased to report that the TP500 tester has already proved it’s worth in tracking down an elusive cable fault

  • David Fell , Director & Founder , Archangel Audio Design

    I have had an opportunity to use the kit intensively in two different environments today and am VERY impressed. Needless to say, I will be recommending these to all appropriate colleagues. I have no problems recommending products that make both my, my colleagues or any other professionals’ lives easier !!!.

  • Karoly Laczi , MICROS-FIDELIO Software Deutschland GmbH

    We integrated [Sensatronics EM1] with Hostmonitor and it works fine. It was easy to configure and install. As hostmonitor is our recommended monitoring software, we will recommend it [Sensatronics EM1] to use for our customers.

  • James Houghton , Senior IT Support Officer , Harborough District Council

    Can I just say that is the fastest delivery I have ever seen! Top marks. Thanks for a great service.

  • Tim Warren , IT Technical Services Engineer , Addleshaw Goddard

    I’ve checked it all out and its all here and working as expected. I must say I’m very pleased with the way you guys do business!

  • Brendan Mulvaney , Centinal IS

    Recently I had a client ask me about a wiring problem. The cabling company had tested the cables and declared them working but ’a little noisy’. Having seem them testing with a Fluke™ unit the client asked if I could check the cabling - I handed them the Test-Um - connected the remote unit and got them to run the Cat5e test. Immediately it showed miswire (1 Nil). They also tested with their own cutdown tester (Test-Um) with the same result (2 Nil).

    The cabling company were advised - confirmed the diagnosis - made the change and enquired where they could get a tester like mine…

  • Michael Thorne , Upton McGougan

    Many thanks Denis. It is good to see that there are still people out there who understand the needs of their customers and are happy to add the personal touch.

  • Danny Beckett , Artgroup Limited

    We have recently purchased the IT Temp Monitor system from you, and it has been amazing in the Computer Room, and IT Department.

  • Richard Jackson , IT Manager , Alliance Asset Management PLC

    Many thanks for the latest Hotspot upgrade - if only all software companies were this responsive to customers needs!

    I made a suggestion in October and it’s out there, implemented, within 2 months (don’t spoil it and say it was already in the pipeline - I’m on a high atm).

    Excellent work!

    Keep it up!

  • Pete Chappell , John Kitto Community College

    I ordered the Wireless Network Analyser WP150 last Friday, it arrived today, Monday. By lunchtime we had it working and had resolved an ongoing problem with our network.

    Thankyou for such a fast delivery and for supplying an excellent piece of equipment. I only wish we had found out about you long ago. You can be sure that I will be making your prescence known to colleagues.

  • Ram Bouanem , Pimlico Academy

    Thank you I will recommend you to my friends in the IT world your customer care is second to none

  • Paul Hookings , P&P Systems

    I bought the NT955 and a brother handheld printer from you back in September, thank you the NT955 is a fantastic piece of hardware and has already got me out of trouble. Thank you guys, great gear

  • Edwin Tutty , Alana Foods

    Thank you very much for sending the replacement unit; it worked no problem. Sorry for all the calls and hassle we caused you. Your support has been excellent, and you sorted out our problem where other companies would have left us in the lurch. We are very impressed by your customer support. Thank you.

  • Joseph Dillon , The Nirada Group Co., Ltd.

    Thank you for a great service! I will certainly contact you again if there is anything else I need!