Open source network management comparison: Support

by Jack Hughes on July 18, 2008

Table of contents for Open source network management comparison

  1. Open source network management comparison: Introduction
  2. Open source network management comparison: General
  3. Open source network management comparison: Platform
  4. Open source network management comparison: Support
Attribute / Project OpenNMS Nagios Zenoss Hyperic Zabbix
Peer Support
Forum X X X X X
Mailing list X X X
Commercial Support
Support contract X X X X X
Training X X X X X
Consulting X X X X X
Learning resources
Blog X X X
Book(s) X X

Update 1: Zenoss has a forum / mailing list system. Both interoperate together so a post to one goes automatically into the other

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Related posts:

  1. Open source network management comparison: Introduction
  2. Open source network management download comparison
  3. Open source network management comparison: General
  4. Open source network management comparison: Platform

{ 10 comments… read them below or add one }

Matt Ray July 18, 2008 at 2:40 PM

A small clarification, Zenoss’ forums and mailing lists are linked, so we have both. You can use either the forum or mail interface and the results are cross-posted. We find it useful for people who prefer one interface over another, plus you get the advantage of the externally browsable and searchable interface of the forums and the convenience of a mailing list.

Thanks,
Matt Ray
Zenoss Community Manager

Jack Hughes July 18, 2008 at 2:45 PM

@Matt – thanks for the feedback … I have now made the correction

Vitaly July 23, 2008 at 9:58 AM

Hi,
Did you check/compare these products in-depth?
I mean, did you run some pilot and analyze it?
thanks,
Vitaly

Jack Hughes July 25, 2008 at 1:07 PM

@Vitaly – I don’t have the facilities to run a full pilot. I am not attempting to perform a review.

Jane Curry August 4, 2008 at 1:30 PM

I am currently building a comparison document on OpenNMS, Nagios and Zenoss. It set off as a short comparison but is turning into a much more in-depth document. This is currently very much a Work In Progress but anyone who would like to look at the draft, it’s on our website at
http://www.skills-1st.co.uk/papers/jane/open_source_mgmt_options.pdf

I repeat – this is not complete. I still have the performance sections to do and the nice, pithy conclusions! I envisage the first few sections and the last few sections being used to get quick product comparisons and the big sections on each of the 3 products to be used as more in-depth reference material.

Any input gratefully accepted though.
Cheers,
Jane

Jack Hughes August 4, 2008 at 1:53 PM

@Jane – given your “big 4″ experience, it would be interesting to see a comparison with those.

Jane Curry August 4, 2008 at 2:32 PM

Hi Jack,
Perhaps I will get some comparisons with the big commercial products into those nice pithy conclusions! Anyone else particularly interested in that? I can’t easily do all 4 but I do have working experience with HP and IBM.
Cheers,
Jane

Jane Curry August 11, 2008 at 8:57 AM

The first draft of the Nagios, OpenNMS, Zenoss paper is now complete and available at http://www.skills-1st.co.uk/papers/jane/open_source_mgmt_options.pdf .

Comments much appreciated. Jack – no comments to compare against the big 4 yet – that might be a separate paper…..

Cheers,
Jane

Jane Curry October 2, 2008 at 11:38 AM

I have updated and finalised this paper in the light of comments received – thanks to those of you who supplied input!

The final version is at the same URL – http://www.skills-1st.co.uk/papers/jane/open_source_mgmt_options.pdf
You can tell you have the final version because it doesn’t have “Draft” on the front and the date is September 30th.

I have had various comments – the favourites being “How about including Hyperic and Zabbix” and “How about comparing against the commercial offerings”.

I would be interested in any votes for either of these suggestions.

Cheers,
Jane

Jack Hughes October 3, 2008 at 10:36 AM

Thanks for the update Jane. I have blogged about it so I hope you get the attention you deserve. Must have been a lot of work. Congrats on your appearance with Cote & John in the IT management podcast I enjoyed it immensely.

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