It’s usually the firewall/anti-virus software
If you're new here, you may want to subscribe to my RSS feed. Not sure how to subscribe to a RSS feed? Read Subscribing to blogs the easy way. Thanks for visiting!
A good case in point today. Software ran just fine on Windows XP but the move to Vista stops the software working.
First conclusion: the software mustn’t be compatible with Vista. Wrong! It was nothing to do with Vista. It was the anti-virus software running on top of Vista that was causing the problem.
For reasons best known to BitDefender, it thinks the protocol used by Sensatronics for retrieving the temperature readings looks like the Yahoo messenger protocol. The only thing the two have in common is that both use XML over HTTP.
The lesson of the day: always switch off your firewall/anti-virus software when a problem arises. Of course, make sure you switch it back on once a problem has been diagnosed. Most of the problems we diagnose are related to those two culprits one way or the other.
Popularity: 18% [?]
Jack Hughes's wry observations of the tech industry from the bottom looking up. 
Subscribe now with RSS
This is a very good point. Symptoms that you may see when xml on a Sensatronics environmental monitoring devices is being blocked are:
Able to get to main index page on a sensatronics device through a browser but not able to hit /xmldata /xmlconfig pages.
Intellipool Network Monitor uses the /xmlconfig and /xmldata pages to get configuration data and query the devices. You will usually get a “Failed to parse” error when trying to add a Sensatronics device in Intellipool and the xml is being blocked by a firewall.
Quote | Posted December 5, 2008, 1:30 PM